What is the trigger speed on my 4G camera?

Typically, it is less than 0.45 seconds

Why did my camera stop sending photos?

  • Make sure the camera does not have low batteries
  • Make sure the camera has a good signal. Use the Signal Strength feature in the Cellular Settings.  The percentage should be higher than 20% to reliably receive photos.
  • Make sure your data plan is active
  • Make sure your mobile device has internet service

Is my camera waterproof?

No, your cameras is weather resistant, but not waterproof.

How can I tell if my camera will take pictures where I want it to?

By using the test mode. A green LED on the front of the camera will blink when the camera detects motion.

Where can I locate the IMEI number?

Put the camera in the test position and wait for the IMEI to be displayed on the screen.

How do I setup my 4G data plan?

  • Check which SIM card was included with your 4G camera. If it is an AT&T branded SIM card, go to buyasession.att.com.  If it is a Verizon branded SIM card or a blank SIM card, go to http://secure.stealthcamwireless.com
  • Choose your Subscription Plan. See table on website for estimated photos or videos.
  • Enter your Email Address (this will be your username) and Password you will use to access your 4G Data Plan account (This is a separate account from your Stealth Cam Remote App account)
  • Enter your Payment Information
  • Enter your Mailing Address (click the box if your mailing address is the same as your billing address)
  • Agree to the Terms and Conditions by clicking on the box
  • Click SIGN-UP and you will be redirected to the LOGIN page
  • LOGIN using the Email Address and Password you entered above

Add your camera to the Plan by following these steps:

  • Navigate to the MY SERVICES and EQUIPMENT section
  • Click on the “+” sign next to your plan
  • Enter the ICCID of the SIM card and IMEI of the camera
  • Once the ICCID and IMEI fields are populated click ACTIVATE

How long will the batteries last in my 4G camera?

There are many different factors that affect battery life, including the brand of battery, the temperature, the number of pictures taken, the amount of night photos, and the frequency the camera uploads to the app.  If your camera is using batteries, we recommend you use Twice a Day or Once a Day upload frequency.

Where can I locate the ICCID number?

The ICCID number is the 20-digit number located on the SIM card.

Will I lose my images and settings when the batteries die?

No, the images on the SD Card and the camera’s settings will remain intact.

What is the difference between flash range and motion detection range?

The flash range is the distance that you will be able to see in the picture when a picture is taken using the flash. The motion detection range is the distance from the camera that the camera will sense motion and be activated.  These ranges will be many be affected by environmental factors.

Can I use my camera through a window or glass door?

No, the glass will prevent your camera from detecting motion.

Can I plug my camera into the wall using an AC adapter?

Yes, if a wall socket is available, we recommend using an AC adapter to save cost.

Who provides the APN for the GX Cameras?

Your chosen provider pulls the latest APN during the setup process

What if the Camera says IMEI Unknown?

You will need to do the latest firmware update on your camera in order to make the IMEI accessible.  This is found under the support tab on our website in downloads.

What carriers can I use for service on my 4G Camera?

Your camera comes with a SIM card for either AT&T or Verizon network

Do I need to recharge my 12V battery kit during the seasons it is not in use?

The 12V Battery Kit should be recharged at least every 3 months, regardless if it is being used or not, in order to preserve the working condition of the battery inside the unit.

What is Activity Control/Operating Hours?

Activity control is a setting on the camera that allows you to have the camera on only during certain hours of the day if you want that.

What are my options if my Stealth or Wildview camera is out of warranty?

We have a customer loyalty program. You can send us your old camera and you’ll receive 50% off of a brand new one.

Will my camera continue to record after the SD Card is full?

No, not until the SD card is cleared of its files.

Will I lose my images and settings when the batteries die?

The camera has flash memory so your images and settings will remain intact.

Where do I locate the serial number on my stealth cam camera?

Under the gasket by the SD Card slot

What is the difference between infrared and no-glow flashes?

An infrared flash is going to produce a black and white picture and will be visible in the dark. It produces a dull red glow that is not bright enough to catch your attention in the dark but if you looked right at it, it would be visible. A No-Glow flash is going to produce a black and white picture and will NOT be visible in the dark. It produces no visible light unless you are very close to the camera and will be nearly invisible in the dark.

What does it mean when it shows LOC on my screen?

Either the lock on the side of the SD card is engaged in the lock position or the SD card needs to be formatted in a computer.

What does it mean when I have all 8’s on my screen?

Usually this is a sign of an incompatible memory card or damaged memory card.

Is the infrared flash invisible?

The infrared flash will give off a low glow red light it is not invisible.

Is my camera waterproof?

No, the cameras are weather resistant not waterproof.

How do I view the pictures that I take?

We recommend using a computer to view the photos. If you don’t have access to a computer, we can only recommend using either our iOS or android card readers for your cell phone or our reader viewer.

How do I set the Date and Time on my camera?

You want to put the camera in the Manual or Custom setting mode. Follow the instructions in the owner’s manual.

Can viewing photons on my hand held digital camera cause my trail camera to malfunction?

Yes, we recommend viewing your photos/videos on a computer as other digital devices can change the format of the SD card.

Can I use rechargeable batteries in my camera?

Rechargeable batteries are not recommended. We do recommend a high quality alkaline or lithium battery.

Can I use a Micro SD card in my camera?

No, we do not recommend a Micro SD card.

Can I swap SD cards from one scouting camera to another?

No, we do not recommend swapping SD cards between different cameras. Each camera is made with different formatting capabilities and can cause the camera not to recognize the SD card.

Items in Cart
Your cart is currently empty.
Continue Shopping
Loading...