Your chosen provider pulls the latest APN during the setup process
You will need to do the latest firmware update on your camera in order to make the IMEI accessible. This is found under the support tab on our website in downloads.
Put the camera in the test position and the IMEI will be displayed on the screen.
AT&T and T-Mobile are the larger carriers that are on the GSM network. You can use any carrier that is on the GSM ( Global System of Mobile Communications ) Network.
The 12V Battery Kit should be recharged at least every 3 months, regardless if it is being used or not, in order to preserve the working condition of the battery inside the unit.
Activity control is a setting on the camera that allows you to have the camera on only during certain hours of the day if you want that.
We have a customer loyalty program. You can send us your old camera and you’ll receive 50% off of a brand new one.
No, not until the SD card is cleared of its files.
The camera has flash memory so your images and settings will remain intact.
Under the gasket by the SD Card slot
This varies on the model, typically less than 0.5 second trigger
An infrared flash is going to produce a black and white picture and will be visible in the dark. It produces a dull red glow that is not bright enough to catch your attention in the dark but if you looked right at it, it would be visible. A No-Glow flash is going to produce a black and white picture and will NOT be visible in the dark. It produces no visible light unless you are very close to the camera and will be nearly invisible in the dark.
The flash range is the distance that you will be able to see in the picture when a picture is taken using the flash. The motion detection range is the distance from the camera that the camera will sense motion and be activated. Both of these ranges will be effected by many different factors.
Either the lock on the side of the SD card is engaged in the lock position or the SD card needs to be formatted in a computer.
Usually this is a sign of an incompatible memory card or damaged memory card.
The infrared flash will give off a low glow red light it is not invisible.
No, the cameras are weather resistant not waterproof.
There are many different factors that affect battery life including the brand of battery, temperature, amount of pictures taken and day vs. night picture ratio. The exact life of batteries is not possible to quantify.
We recommend using a computer to view the photos. If you don’t have access to a computer, we can only recommend using either our iOS or android card readers for your cell phone or our reader viewer.
You want to put the camera in the Manual or Custom setting mode. Follow the instructions in the owner’s manual.
By using the test mode. A light on the front of the camera labeled TEST will blink when the camera is detecting motion. Directly face the camera towards the location you are trying to cover and walk in front of it to see the light go on, this will indicate activity.
Yes, we recommend viewing your photos/videos on a computer as other digital devices can change the format of the SD card.
Rechargeable batteries are not recommended. We do recommend a high quality alkaline or lithium battery.
Glass may disrupt your sensor beam. We don’t advise using the camera in this fashion.
We cannot recommend this as a way to power the camera.
No, we do not recommend a Micro SD card.
No, we do not recommend swapping SD cards between different cameras. Each camera is made with different formatting capabilities and can cause the camera not to recognize the SD card.